Home - FAQ

What's next after subscribing to our WordPress Care plan?

After subscribing to any of our plans, you will receive an invoice on the e-mail ID provided. You will be redirected to a page where you can securely share the login credentials of your website. We will then begin setting up our maintenance console, backups, and up-gradation of core files and plugins.

Within 24-48 hours, we will audit your site and share our improvement suggestions with you.

What details do you need to provide support on my website?

All we need is your WordPress Admin and Hosting login details to connect our maintenance console with your website. We keep our customer’s data completely private, and we ensure complete safety & security of all the details you share with us.

Do you provide unlimited WordPress edits? And what’s included in it?

Yes, we provide unlimited WordPress edits. Our unlimited WordPress edits plan includes modifications to content, changing themes & plugin settings, and CSS adjustments. However, It does not include custom development tasks, building a new website or subdomain, or PSD to WordPress conversion. That said, we are always here to help you out and give you a cost estimate for such tasks/projects.  Take a look at specific examples to help you understand better:–

Example 1

  • Included: You would like us to add new products or a catalogue of products to your Woo-commerce site.
  • Not Included: You would like us to create a custom checkout process for your Woo-commerce site.

Example 2

  • Included: You would like us to replace the logo on your site with the one provided by you.
  • Not Included: You would like us to edit your logo.

Example 3

  • Included: You would like us to replace the current content on your site’s page with the one provided by you.
  • Not Included: You would like us to write or develop content for your site’s pages.

We do provide custom development separately. Such projects are covered on an hourly basis. You can get a quote for your project by contacting us at wpemergency@helpbot.net or jay@helpbot.net

How do I communicate with your support agent?

We have made customer service a huge priority. If you have any queries or questions in your mind, you can communicate with us at support@helpbot.net. As for any emergency tasks/edits or a website breaks down you can email us at wpemergency@helpbot.net or call us at +1 7732192111

How long does it take to resolve any issues?

We respond and resolve the issues as soon as possible. Most of the problems are resolved within 24 hours (12 Hours for the Superbot plan). However, the resolution time may vary depending on the time of the day and the nature of the task itself. For example, some tasks like complex edits or finding a plugin conflict because of which your website broke may take a little longer.

Does it matter what hosting provider I'm using?

We are flexible to work with any hosting provider and will also surely let you in on any suggestions & recommendations that we would have regarding your server settings. Here is a reference to our blog which can help you pick a hosting provider – https://www.helpbot.net/which-hosting-provider-should-you-choose

Do you offer Money-back Guarantee?

Yes, We do offer a 100% money-back guarantee*.
If you are not satisfied with our services, we will ask you for a chance to make things right. Even after that, if you are not satisfied with the service, we will refund your money, no questions asked.

What kind of security do you provide for websites?

We have partnered with IThemes Security Pro to make sure we follow strict security protocols and prevent any website hacks. In addition to this, we take malware scans every day and download full and database backups of your website depending on the maintenance plan you opt-in for and tons of other stuff that you can read more about here

Can Helpbot fix my website, which was hacked?

Yes, We can fix it. If you are not a member of our monthly Care plans, we will do our best to clean up your site and put it back together. If you have a previous backup then the best option would be to set up your website on a different server and set up a clean instance. However, If you do not have a backup then we will have to dig in deeper and work out on the malware injection. Then depending on the threat level, we will be able to guide you through it and let you know if there is any other cost involved.

Do you clean up malware on a website?

Yes, we clean up malware on a website. Moreover, we diagnose the site for any vulnerable issues or plugin vulnerabilities and fix them so that your website has the lowest security risk. All this is covered under our plans.

What happens if a plugin or theme breaks my site? Does it cost extra to fix it?

We will notify you about any issues faced and ensure the site is live on the backup version. We will then perform the required tasks to troubleshoot the problems and fix your site as soon as possible.

The majority of these issues are fixed for free under our care plans. However, for specific time-consuming problems, We will notify you beforehand and let you know if there is any other cost involved.

Do you maintain Woo-commerce websites?

Yes, We do maintain Woo-commerce websites under our specifically curated ProMaster and SuperBot plans. We ensure the complete dedication needed to keep your website secure, fast, and running smoothly no matter what products or subscriptions you are selling.

Can multiple websites be managed under one plan?

At Helpbot, a single care plan covers a single website. If you have multiple websites, then you have to purchase separate plans for each site. Moreover, we consider subdomains of a site as separate sites.

For Example- helpbot.net and maintainwordpress.helpbot.net are treated as two different sites, and you have to purchase a separate plan for each of these sites.

Do you offer custom WordPress Development?

Yes, We do offer custom WordPress development separately.
Feel free to contact us at jay@helpbot.net or info@helpbot.net.
You can share your project needs with us, and our development team will analyze them & inform you about the time required to complete the project. Once you have approved everything, then we will begin working on it.